Webex Calling
A modern and complete
business phone system.
Voice Queues
Voice queues deliver a complete call center experience and are included with Webex Calling out of the box, for no additional fee.
Caller Greetings
Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.
Request a call back
Eliminate frustrating wait times by providing callers with an estimated wait time and easy options to request a call back.
Call Routing
Select from flexible priority or skills-based routing options to quickly direct callers to available agents.
Webex App
Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.
Multi call window
Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.
Webex Calling for Microsoft Teams
Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.
End-to-end noise removal
Make every conversation crystal clear with Audio Intelligence technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.
Supervisor Desktop
Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.
Agent Assistance
Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.
Supervisor Analytics
The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.
Attendant Console
Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.
Call Controls
Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.
Contacts
See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.
Voice Queues
See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.
Enterprise-grade calling in the palm of your hand.
Webex Go extends capabilities to a dedicated business line on your personal mobile phone.
Available globally in over 120 markets worldwide.
Dedicated Instance.
Make it your own.
Customize your experience with
enterprise-grade features and
carrier-grade reliability.
The cloud calling market leader.
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